Shipping Information
Thank You for Choosing Pootoo!
We are delighted to welcome you as our valued customer, and we're eager for you to experience the exceptional quality of our products. Your satisfaction is our top priority!
ORDER PROCESSING
Rest assured that each order undergoes meticulous processing, thorough verification, expert quality checks, and careful packaging within 3 business days.
SHIPPING TIME
| Countries | Shipping Method | Cost | Shipping Time |
| U.S.A | Express Shipping | Free Shipping | 5-35 Business Days |
| Canada | Express Shipping | Free Shipping | 28-40 Business Days |
| Hong Kong | Express Shipping | Free Shipping | 4-5 Business Days |
| Singapore | Express Shipping | Free Shipping | 12-18 Business Days |
| Japan | Express Shipping | Free Shipping | 8-12 Business Days |
Note: We utilize local UPS, USPS, FedEx, or DHL couriers for shipping.
SHIPPING NOT AVAILABLE TO
Alaska
Guam
Hawaii
Puerto Rico
Addresses outside the continental U.S.
CUSTOMS, DUTIES, AND TAXES
Please be aware that Pootoo is not accountable for any customs duties or taxes. All fees associated with shipping are the responsibility of the customer.
SHIPMENT CONFIRMATION AND ORDER TRACKING
Upon completion of your order, you will receive an email containing your tracking number. This allows you to monitor the progress of your shipment at every stage.
THE ITEM NEVER ARRIVED (LOST IN TRANSIT)
If you have not received your purchased product, rest assured that we will promptly reissue a new, intact product for you. In the event of a lost package, we will liaise with the logistics company to ensure you receive the product you ordered.
RETURNS AND REFUNDS
We understand that circumstances may arise where you need to return a product. Our Returns and Refunds policy is designed to ensure a hassle-free process for you. Please refer to our dedicated refund policy for detailed information on the procedures to follow.
CONTACT US
Our working hours are (Mon-Fri 9 AM - 6 PM) CST. Should you have any further questions or concerns, or if there's anything we can assist you with, Please email us at service@pootoo.com for further assistance. Your satisfaction is our commitment!